KYC and Verification

At LibraBet, maintaining a secure and trustworthy environment for all our players is paramount. Identity verification, often referred to as Know Your Customer (KYC), is a fundamental part of our commitment to responsible gaming, fraud prevention, and compliance with international anti-money laundering (AML) regulations. By verifying your identity, we protect your account from unauthorized access, ensure the integrity of our platform, and prevent illegal activities. This process helps us confirm that you are who you claim to be, that you are of legal gambling age, and that the funds you use are legitimate. It is a crucial step in building a safe and fair online gaming community.

KYC, or Know Your Customer, is a regulatory requirement for financial institutions and online service providers, including LibraBet. It involves collecting and verifying the identity of our customers. This process is designed to prevent financial crime, such as money laundering, terrorist financing, and fraud. By understanding who our customers are, we can assess and mitigate potential risks. For you, as a player, KYC ensures that your account is secure and that you are operating within a fully regulated and compliant environment. It is a standard practice across the online gaming industry and a cornerstone of our operational integrity.

Identity verification may be required at various stages of your relationship with LibraBet. Typically, it is initiated when you register an account, especially before your first withdrawal request. However, we may also request verification at other times, including:

• When you make significant deposits or withdrawals.
• If there are changes to your personal information.
• When your account activity triggers our internal risk assessment protocols.
• If we suspect any suspicious or fraudulent activity on your account.
• To comply with ongoing regulatory obligations or directives from our licensing authority.

Prompt submission of requested documents helps avoid delays in your transactions and ensures uninterrupted access to our services.

To complete the verification process, you will typically be asked to provide certain documents. These documents fall into several categories, each serving a specific purpose in confirming your identity, address, and ownership of payment methods. We only request documents that are necessary to fulfill our legal and regulatory obligations. All submitted documents are treated with the highest level of confidentiality and processed in accordance with our Privacy Policy.

To confirm your identity, we require a clear, legible copy of a valid government-issued photographic identification document. This document must show your full name, date of birth, a photograph, and an expiry date. Acceptable forms of identification include:

• Passport: The full double-page spread, including the machine-readable zone.
• National Identity Card: Both the front and back of the card.
• Driver's License: Both the front and back of the license.

The document must be current and not expired. Please ensure all four corners of the document are visible in the image, and there are no obstructions or glare. The information on the document must match the details registered on your LibraBet account.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. This document must also be issued by a reputable third party. Acceptable proofs of address include:

• Utility bill (e.g., electricity, water, gas, internet, landline telephone bill)
• Bank statement or credit card statement
• Tax bill or government-issued correspondence

Mobile phone bills are generally not accepted as proof of address. The document must be dated and show the issuing company's logo. Ensure all four corners of the document are visible and that the text is fully legible. The address on this document must match the address registered on your LibraBet account.

To ensure the security of your transactions and to prevent unauthorized use of payment methods, we may require verification of the payment methods you use on LibraBet. The specific documents needed will depend on the payment method:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle six digits of the long card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be clearly visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking portal showing your name, account number, and the bank's logo.

The name on the payment method must match the name registered on your LibraBet account. Third-party payments are strictly prohibited.

In certain circumstances, particularly for larger transactions or if our risk assessment requires it, LibraBet may request information and documentation regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) procedures and is a regulatory requirement to combat money laundering and terrorist financing. We may ask for documents that demonstrate the origin of the funds used for gambling, such as:

• Bank statements showing salary, savings, or investment income.
• Proof of inheritance or property sale.
• Business ownership documents.

The purpose of SOF/SOW verification is to ensure that the funds are legitimately obtained. We understand that this may feel intrusive, but it is a necessary step to maintain a compliant and secure gaming environment for everyone.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, the initial review takes between 24 to 72 hours, though this timeframe can vary depending on the volume of requests and the clarity of the documents provided. You will be notified via email or through your LibraBet account when your documents have been reviewed. If additional information or clearer copies are needed, we will contact you with specific instructions. To expedite the process, please ensure all submitted documents are clear, complete, and meet the specified requirements.

LibraBet treats the security and confidentiality of your personal documents with the utmost importance. All documents you submit are stored securely on encrypted servers, protected by advanced security measures. Access to these documents is strictly limited to authorized personnel involved in the verification process. We adhere to stringent data protection regulations, including GDPR, to ensure your personal information is processed lawfully, fairly, and transparently. Your documents are used solely for the purpose of identity verification and regulatory compliance, and are never shared with unauthorized third parties.

As a regulated online gaming operator, LibraBet is legally obligated to comply with strict Anti-Money Laundering (AML) laws and regulations. Our KYC and verification procedures are integral to this compliance. We continuously monitor transactions and account activity to detect and prevent any attempts at money laundering or other illicit financial activities. By adhering to these regulations, we contribute to the global effort to combat financial crime and protect the integrity of the financial system. Our commitment to AML compliance ensures that LibraBet remains a safe and trusted platform for legitimate entertainment.

Gambling is strictly prohibited for individuals under the legal age of 18 (or the legal age of majority in your jurisdiction, if higher). Age verification is a critical component of our KYC process. By verifying your date of birth through your government-issued ID, we ensure that no minors are able to access or use LibraBet's services. This is a non-negotiable requirement and a core aspect of our responsible gaming policy. Any account found to belong to a minor will be immediately closed, and any associated funds or winnings will be forfeited. We are committed to protecting vulnerable individuals and promoting responsible gambling practices.

While we strive for efficient verification, delays can occur if the submitted documents are unclear, incomplete, or do not meet our requirements. If your verification is delayed, please check your email (including spam folders) and your LibraBet account notifications for requests for additional information. If verification is unsuccessful after multiple attempts, it may result in limitations on your account, such as restricted withdrawals or, in severe cases, temporary suspension or permanent closure of your account. We will always communicate the reasons for any unsuccessful verification and provide guidance on how to resolve the issue. Our goal is to work with you to complete the process successfully.

If you have any questions about the KYC process, document requirements, or need assistance with uploading your documents, our customer support team is available to help. You can reach us via live chat or email. Please provide as much detail as possible about your query so we can assist you efficiently. Our team is trained to guide you through each step of the verification process and ensure a smooth experience. Your cooperation in providing the necessary information helps us maintain a secure and compliant gaming environment for everyone at LibraBet.