Privacy Policy

Welcome to LibraBet. This Privacy Policy explains how LibraBet, operated by our company, collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring the security of your data. By accessing or using LibraBet, you agree to the terms outlined in this policy. We encourage you to read this document carefully to understand our practices regarding your information.

This policy applies to all users of LibraBet, including those who register an account and those who browse our site. We process your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly when registering an account, such as your full name, date of birth, email address, postal address, phone number, and payment details (e.g., credit card information, e-wallet details). We also collect identification documents (e.g., passport, driver's license) as part of our Know Your Customer (KYC) and anti-money laundering (AML) obligations.
• Transaction Data: Details of your deposits, withdrawals, bets, and other activities on LibraBet. This includes transaction amounts, payment methods used, and the time and date of transactions.
• Technical Data: Information automatically collected when you access our website, such as your IP address, browser type and version, operating system, device type, referral source, and website navigation paths.
• Usage Data: Information about how you use our website and services, including pages viewed, time spent on pages, game play history, and interaction with various features.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and customer support interactions.
• Publicly Available Information: In some cases, we may collect information about you from public sources to verify your identity or for fraud prevention purposes.

We use the information we collect for several purposes, primarily to operate our services, fulfill our legal obligations, and enhance your experience on LibraBet:

• Account Management: To create and manage your user account, verify your identity, and process your registration.
• Service Provision: To enable you to use our gaming services, process your bets, deposits, and withdrawals.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions. This includes identity verification and monitoring transaction patterns.
• Customer Support: To provide assistance, respond to your inquiries, and resolve any issues you may encounter.
• Legal and Regulatory Compliance: To comply with our licensing obligations, anti-money laundering laws, responsible gaming requirements, and other legal mandates.
• Personalization: To tailor our services, content, and offers to your preferences and gaming history, improving your overall experience at LibraBet.
• Marketing and Promotions: To send you promotional offers, bonuses, and information about new games or features, where you have consented to receive such communications. You can opt out of marketing communications at any time.
• Website Improvement: To analyze website usage, identify trends, and make improvements to our website's functionality, performance, and user interface.

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary to comply with legal and regulatory obligations, such as anti-money laundering laws, licensing requirements, and responsible gaming mandates.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override these interests. This includes fraud prevention, enhancing security, improving our services, and marketing activities (where permitted).
• Consent: We may rely on your explicit consent for certain processing activities, particularly for direct marketing communications, where required by law. You have the right to withdraw your consent at any time.

We may share your personal information with third parties under specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and use it only for the purposes we specify.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, and law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the safety of others.
• Fraud Prevention Agencies: To combat fraud and money laundering, we may share information with specialized agencies and other gambling operators.
• Affiliates and Group Companies: Your data may be shared within our corporate group for operational purposes, internal reporting, and to provide integrated services.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell your personal data to third parties.

We implement robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Employee Training: Our employees receive regular training on data protection best practices and our privacy policies.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. You also play a role in protecting your data by keeping your login credentials confidential.

Under applicable data protection laws, you have certain rights regarding your personal data. These include:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your data in certain situations, such as when you dispute the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our customer support team using the details provided in the "Contact Us" section.

LibraBet uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling basic features like account login and secure transactions.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website, allowing us to improve its performance and design.
• Functionality Cookies: These remember your preferences and choices (e.g., language selection) to provide a more personalized experience.
• Marketing/Targeting Cookies: These are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of LibraBet.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies depending on:

• Our legal and regulatory obligations (e.g., anti-money laundering laws require us to retain certain transaction data for a specified period).
• The duration of your active account with LibraBet.
• The need to resolve disputes or enforce our agreements.
• Our legitimate business interests.

Once the retention period expires, your personal data will be securely deleted or anonymized.

As LibraBet operates globally, your personal information may be transferred to, and stored in, countries outside your jurisdiction, including countries that may not offer the same level of data protection as your home country. When we transfer your data internationally, we implement appropriate safeguards to ensure your data remains protected, such as:

• Using standard contractual clauses approved by relevant regulatory bodies.
• Relying on the recipient's adherence to certified frameworks (e.g., EU-US Data Privacy Framework).
• Ensuring the recipient country has been deemed to provide an adequate level of data protection by the relevant authority.

By using our services, you acknowledge and agree to such transfers.

LibraBet is strictly an adult-only service. Our services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our records. If you believe a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you directly, for example, via email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer or customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website.
• Postal Address: Please refer to the contact section on our website for our registered office address.

We are committed to addressing your inquiries promptly and transparently.